IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Narra Weddings ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. INFORMATION WE COLLECT

A. Personal Information

We may collect the following:

Full name

Email address

Mobile phone number

Wedding date and event details

Consultation and appointment information

Billing and payment details

Project-related preferences and instructions

Uploaded files (photos, references, documents)

Communication preferences and opt-in records (SMS, email, etc.)

B. Non-Personal / Technical Information

IP address

Device information and browser type

Website behavior and analytics

Cookies and tracking technologies

C. Communication & Service Records

Inquiry messages

Phone and SMS communication logs

Customer service interactions

Project milestones, revisions, and delivery history

2. HOW WE USE YOUR INFORMATION

We use your information for purposes directly related to our wedding services, including:

Providing wedding videography, photography, and post-production services

Coordinating schedules, consultations, and project timelines

Sending reminders, updates, and delivery notifications

Processing contracts, bookings, invoices, and payments

Responding to inquiries and offering customer support

Maintaining accurate service records and compliance documentation

Improving website experience and performance

Ensuring fraud prevention and security

We do not use your information for unrelated advertising or marketing without explicit consent.

3. SMS MESSAGING & COMPLIANCE

A. Text Message Purpose

By opting in, you agree to receive service-related SMS messages such as:

Consultation confirmations

Pre-wedding coordination updates

Timeline changes or reminders

Invoice notices or payment confirmations

Delivery notifications for videos/photos

Customer support messaging

We do not send promotional SMS unless you provide specific additional consent.

B. How You Provide Consent

You provide SMS consent when you:

Check an opt-in box on our website forms or landing pages

Submit your number during inquiry or booking

Sign a contract or onboarding form that includes SMS communication

Request SMS updates manually

Text a keyword to our designated number

Consent is NOT a condition of purchase.

C. Opt-Out Instructions

You may opt out of SMS anytime by replying:
“STOP”

We will process STOP requests immediately or as soon as technically feasible.

For assistance, reply:
“HELP”

D. Message Frequency

Message frequency varies depending on your interaction, project stage, and service needs.

E. SMS Data Protection

Your SMS opt-in information:

Is encrypted and stored securely

Is not shared with third parties except SMS carriers/aggregators needed to deliver messages

Is never shared for marketing or unrelated purposes

4. INFORMATION SHARING & DISCLOSURE

We do NOT sell, trade, or rent personal information.

We share information only with trusted service providers who assist in:

Payment processing

Appointment scheduling

SMS/email delivery

Project management and file storage

Video and photo delivery platforms

All service providers are contractually required to protect your information.

We may disclose information only when legally required, including:

Court orders

Law enforcement requests

Compliance with U.S. regulation

SMS opt-in data and consent are only shared with SMS providers necessary for message delivery.

5. DATA SECURITY

We implement multiple safeguards:

Encryption at rest and in transit

Secure access controls

Regular audits and updates

Employee confidentiality training

Secure backup and recovery procedures

While no system can guarantee 100% protection, we follow industry-standard security measures.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Analyze website traffic

Improve site performance

Remember user preferences

Track form conversions and site engagement

You may disable cookies in your browser, though some features may not function properly.

7. YOUR RIGHTS & CHOICES

You may:

Request access to your personal information

Correct or update your information

Request deletion (subject to legal obligations)

Opt-out of promotional emails

Opt-out of SMS by replying “STOP”

Withdraw consent at any time

California & U.S. Privacy Rights

If you reside in California or other states with privacy laws, you may have additional rights under laws like CCPA/CPRA or VCDPA.
We do not sell personal information.

8. AGE RESTRICTIONS

Our services are not intended for individuals under 13.
We do not knowingly collect data from children under 13.

9. THIRD-PARTY LINKS

Our website may contain links to third-party services. We are not responsible for their privacy practices.
We recommend reviewing their policies before providing personal information.

10. CHANGES TO THIS PRIVACY POLICY

We may update this policy from time to time.
All updates will be posted with a revised effective date.

11. CONTACT US

Narra Weddings
Email: [email protected]
Phone: (619) 504-9508
Website: www.narrafilms.co